WhiteSource, the leading provider of open source management solutions, is looking for a talented, Customer-driven Account Manager who will join WhiteSource growing Sales team!
- Ownership of the subscription renewal process with existing customers.
- Meet and exceed renewal ratio targets.
- Identify upsell opportunities and maximize the customers' lifetime value.
- Developing strong relationships with customers, connecting with key business executives and stakeholders.
- Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
- Responding to customers’ requests for information about proposals and quotes.
- Develop business and technical proficiency with all WhiteSource solutions.
- Monitor customer satisfaction across service lines.
- Bachelors’ degree in a related field.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer success.
- Experience working in a DevOps, Security or SaaS company-Must
- Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
- At least 2 years of experience in B2B SaaS companies.
- Experience delivering client-focused solutions to customer needs.
- Excellent communication and presentation skills.