WhiteSource, the leading provider of open source management solutions, is looking for a talented, Customer-driven Account Manager Team Leader who will join WhiteSource growing Sales team!

 

Responsibilities:

  • Manage the Account Managers team
  • Ownership of the subscription renewal process with existing customers.
  • Meet and exceed renewal ratio targets.
  • Identify upsell opportunities and maximize the customers' lifetime value.
  • Developing strong relationships with customers, connecting with key business executives and stakeholders.
  • Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
  • Responding to customers’ requests for information about proposals and quotes.
  • Develop business and technical proficiency with all WhiteSource solutions.
  • Monitor customer satisfaction across service lines.

 

Requirements:

  • Bachelors’s degree in a related field.
  • Proven work experience as an Account Manager Team Leader, Key Account Manager, Sales Account Manager, or Customer Success Manager.
  • Proven work experience as a Team Leader, managing a team of at least 3 people
  • Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
  • At least 2 years of experience in B2B SaaS companies.
  • Experience delivering client-focused solutions to customer needs.
  • Excellent communication and presentation skills.