Harness The Power Of Open Source

It’s an exciting time to be at WhiteSource. We are building the next generation of open source security, making it safer for developers across the globe.

At WhiteSource we are building a strong, diverse team of curious,
creative people who support each other and produce innovative software products.

Technical Support Engineer

Remote, United States

The Company: WhiteSource helps businesses all over the world develop more secure software. We are a fast-growing company that is recognized as a market leader in the fastest growing market segment in all of security — application security. We have offices in Boston and Tel-Aviv as well as employees working from home all over the globe. WhiteSource strives for a great culture that is employee-centric, inclusive, and engaging. WhiteSource is a company that lives by its values:

  • We are Passionate about excellence
  • We see the world from the Customer Perspective
  • We are Better Together

Our America’s WhiteSource Technical Support team continues to expand. We are looking for talented Technical Support Engineers passionate about the challenges surrounding security and compliance associated with the use of open-source software (OSS). The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource offerings inside out, our Technical Support Engineers get deep hands-on experience on a multitude of cutting-edge tools including software package managers, source code management (SCM) systems, CI/CD solutions, containers, orchestration and much more. In this role you will join a team of out-of-the-box thinkers who are outstanding communicators and relentless about getting things done. If you are excited about the idea of becoming a part of this team, this is the job for you.

In this role, you will provide support services to WhiteSource customers and prospects by troubleshooting, replicating, and devising workarounds and solutions to customer issues as well as working closely and escalating with other departments (R&D, Product Management) to resolve them. The technical problems you will work on are complex in nature and will constantly push your understanding of computing systems to the next level.

Location: United States (Home Office)

Required Qualifications:

  • Bachelor’s Degree in an IT related field and 3+ years of experience in Technical Support or equivalent customer facing technical role, or 5+ years in an equivalent technical role
  • Experience with programming environments – not necessarily as a developer (e.g., Java, Python, JavaScript, C#, Ruby, C++, etc.)
  • Experience with On Premise and Cloud Based Environments (AWS, MS Azure)
  • Experience with various operating systems (e.g., Windows, Linux, OS X)
  • Proficiency with command line interface (CLI) shells (e.g., Bash, PowerShell, DOS)
  • Experience with ticketing systems (e.g., Salesforce, Jira)
  • Excellent analytical and problem-solving skills 
  • Customer-oriented with outstanding communications skills in English (written and verbal)

Considered a plus:

  • Experience with software development build tools (e.g., NPM, NuGet, Maven, Gradle, Pip) – Big plus 
  • Experience with SDLC and DevOps tools (e.g., GitHub, GitLab, BitBucket, JFrog Artifactory, Azure DevOps, Jenkins, TeamCity) – Big plus
  • Experience with containerization (e.g., Docker, Kubernetes, OpenShift, etc.)
  • Familiarity with infrastructure as code (IaC) (e.g., Terraform, Ansible, AWS CloudFormation, etc.)
  • Knowledge or exposure to Databases and SQL queries

The Benefits: WhiteSource lives out its employee-centric culture by providing comprehensive benefits to its employees:

  • Affordable Health Insurances (8 plans to choose from), Dental and Vision
  • Generous PTO
  • Generous 401K match plan
  • Equity
  • Paid Parental Leave

WhiteSource is an EEO Employer.