It’s an exciting time to be at WhiteSource. We are building the next generation of open source security, making it safer for developers across the globe.
WhiteSource is seeking a talented, results-oriented, energetic, and highly motivated individual to join our Customer Success Team!
Reporting to the Global Director of Customer Success, this role will lead a team of Customer Success Managers that both support new customers and existing customers. The objectives and key results of the role include: driving active usage and adoption, building Customer Success team, making team successful, improving net retention and expansion, and mitigating risk.
Above all this person should be focused on helping WhiteSource Customers get the most value possible out of WhiteSource. In this role, the candidate will be expected to drive and define the teams focus and processes.
To be successful in this role the candidate must have a customer-centric mindset, be able to motivate and develop customer success managers, and use data to drive team direction. The candidate should also be prepared to work directly with customers alongside Solution Engineers, Enterprise and Commercial Sales Managers, Renewals and fellow Customer Success Managers.
This in an opportunity for a candidate to join a collaborative management team and to help define the future direction of Customer Success at WhiteSource.
Responsibilities:
Qualifications