WhiteSource is looking for a Knowledge Manager to lead and run all related efforts in ensuring our knowledge materials are top-notch.
You should have great writing and communication skills, a good technical understanding, and a fine understanding of the customers’ needs and pains.
The Knowledge Manager will work closely with multiple teams, including Product, R&D, and customer-facing teams, throughout the organization to capture the essence of the WhiteSource product.
Identify knowledge gaps for our target audience and craft the best learning experiences to bridge them.
Most importantly, create and produce meaningful, easy to consume technical knowledge materials and product documentation for our customers and internal teams.
WhiteSource is the only all-in-one security, compliance, and reporting solution for managing open source components. Operating in real-time, WhiteSource automatically and continuously scans dozens of open source repositories, and cross-references this data directly against the open source components.
- Innovate and constantly improve the content materials to best accommodate our customers’ needs and bridge knowledge gaps. Select and use a variety of techniques for determining instructional content.
- Work hands-on to make the acquisition of knowledge and skills efficient, effective, and engaging.
- Create top-quality content for our customers and customer-facing teams. Combine the field’s need for product knowledge and features to devise guides, best practices, and product know-how to help customers make the most out of their WhiteSource products.
- Measure the effectiveness of our content materials through usage metrics, employees’ feedback, surveys, and long term KPIs
- Work closely with all departments, globally to create focused, action-driven content targeted for the different stakeholders.
- Excellent oral and written communication skills in English, and ability to convey information clearly.
- Experienced in knowledge generation for a highly technical audience, including user manuals, installation guides, APIs and release notes, best practices, and more.
- Technical writing experience for an enterprise software company, preferably one that has a strong developer focus.
- Strong communication skills, business-oriented thinking, and the ability to translate complex messages from various departments into coherent communication.
- Native-level English.
- Proven work experience in instructional design and with instructional technologies, methodologies and tools – an advantage.
- Expertise with industry-standard publishing tools, such as Flare, Author-It, Paligo – an advantage.
- Programming and/or technical background – an advantage
- Video creation experience – an advantage