WhiteSource is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team!
The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.
The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation and ability to custom tailor solutions for a variety of scenarios.
- Develop and maintain strong relationships at all levels within the customer organization.
- be responsible for all the deployment and on-boarding of the account.
- Develop technical proficiency with all WhiteSource solutions.
- Be the customer's technical point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency, expansion, renewal)
- working closely with Engineering, product management, customer support and sales teams.
- Develop, deliver and execute customer success plans which outline critical success factors and measures for success.
- Drive customer adoption through training and development of best practices to continually create incremental value.
- Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives.
- Maintain strong customer retention rates aligned with corporate goals and execute license renewals business opportunities.
Qualifications & Skills:
- At least 2 years relevant work experience in a customer-facing customer success, professional services, or account management role. SaaS experience preferred!
- Minimum 3-year relevant experience in a technical customer facing role.
- Familiar with at least one programming language (such as Java, C/C++).
- Strong technical and problem-solving skills.
- Proven track record in delivering great value to your customers.
- Self-motivated, proactive team player, self-learning ability!
- Strong communication and interpersonal skills.
- Bachelor's Degree or higher in a related field