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CVE-2009-5055

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Date: October 3, 2022

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

Language: Perl

Severity Score

Severity Score

Weakness Type (CWE)

Permissions, Privileges, and Access Control

CWE-264

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CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): HIGH
Privileges Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): LOW
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
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