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Date: March 18, 2011

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

Severity Score

Severity Score

Weakness Type (CWE)

Permissions, Privileges, and Access Control


Top Fix


Upgrade Version

CVSS v3.1

Base Score:
Attack Vector (AV):
Attack Complexity (AC):
Privilegs Required (PR):
User Interaction (UI):
Scope (S):
Confidentiality (C):
Integrity (I):
Availability (A):


Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): PARTIAL
Integrity (I): PARTIAL
Availability (A): PARTIAL
Additional information:

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