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CVE-2013-3551

Date: February 21, 2020

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Severity Score

Severity Score

Weakness Type (CWE)

Information Leak / Disclosure

CWE-200

CVSS v3

Base Score:
Attack Vector (AV):
Attack Complexity (AC):
Privileges Required (PR):
User Interaction (UI):
Scope (S):
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV):
Access Complexity (AC):
Authentication (AU):
Confidentiality (C): HIGH
Integrity (I): HIGH
Availability (A): HIGH
Additional information:

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