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CVE-2017-9324

Good to know:

Date: June 12, 2017

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Severity Score

Severity Score

Weakness Type (CWE)

Improper Privilege Management

CWE-269

Top Fix

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Upgrade Version

CVSS v3

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privilegs Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): HIGH
Integrity (I): HIGH
Availability (A): HIGH

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): SINGLE
Confidentiality (C): PARTIAL
Integrity (I): PARTIAL
Availability (A): PARTIAL
Additional information:

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