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CVE-2018-19141

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Date: November 11, 2018

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

Language: Perl

Severity Score

Severity Score

Weakness Type (CWE)

Cross-Site Scripting (XSS)

CWE-79

Top Fix

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Upgrade to version rel-4_0_33,rel-5_0_31

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CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): HIGH
User Interaction (UI): REQUIRED
Scope (S): CHANGED
Confidentiality (C): LOW
Integrity (I): LOW
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE
Additional information:

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