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CVE-2018-20800

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Date: March 13, 2019

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Language: Perl

Severity Score

Severity Score

Weakness Type (CWE)

Input Validation

CWE-20

Top Fix

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Upgrade to version 6.0.14, 5.0.32

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CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): NONE
Integrity (I): LOW
Availability (A): LOW

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): SINGLE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): PARTIAL
Additional information:

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