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CVE-2019-12248

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Date: September 23, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

Severity Score

Severity Score

Weakness Type (CWE)

Insufficient Information

NVD-CWE-noinfo

Top Fix

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Upgrade Version

CVSS v3

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privilegs Required (PR): NONE
User Interaction (UI): REQUIRED
Scope (S): UNCHANGED
Confidentiality (C): NONE
Integrity (I): LOW
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): NONE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE
Additional information:

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