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CVE-2019-12746

Date: August 21, 2019

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Severity Score

Related Resources (11)

https://security-tracker.debian.org/tracker/CVE-2019-12746
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
https://nvd.nist.gov/vuln/detail/CVE-2019-12746
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://www.otrs.com/category/release-and-security-notes-en/
https://people.canonical.com/~ubuntu-security/cve/CVE-2019-12746
https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.mend.io/vulnerability-database/CVE-2019-12746

Severity Score

Weakness Type (CWE)

Information Leak / Disclosure

CWE-200

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): NONE
User Interaction (UI): REQUIRED
Scope (S): UNCHANGED
Confidentiality (C): HIGH
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): NONE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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