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CVE-2019-16375

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Date: September 23, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Severity Score

Severity Score

Weakness Type (CWE)

Cross-Site Scripting (XSS)

CWE-79

Top Fix

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Upgrade Version

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privilegs Required (PR): LOW
User Interaction (UI): REQUIRED
Scope (S): CHANGED
Confidentiality (C): LOW
Integrity (I): LOW
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE
Additional information:

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