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CVE-2021-21435

Good to know:

Date: February 8, 2021

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Severity Score

Severity Score

Weakness Type (CWE)

Information Leak / Disclosure

CWE-200

Top Fix

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Upgrade Version

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privilegs Required (PR): NONE
User Interaction (UI): REQUIRED
Scope (S): UNCHANGED
Confidentiality (C): HIGH
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): NONE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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