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CVE-2020-1767

Good to know:

Date: January 29, 2020

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Severity Score

Severity Score

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CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privilegs Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): NONE
Integrity (I): LOW
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE
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