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CVE-2020-1777

Good to know:

Date: October 21, 2020

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Severity Score

Severity Score

Weakness Type (CWE)

Information Leak / Disclosure

CWE-200

Top Fix

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Upgrade Version

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privilegs Required (PR): NONE
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): LOW
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): NONE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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