Harness The Power Of Open Source

It’s an exciting time to be at WhiteSource. We are building the next generation of open source security, making it safer for developers across the globe.

At WhiteSource we are building a strong, diverse team of curious,
creative people who support each other and produce innovative software products.

Frontline Support Engineer

Remote, Boston, MA, United States

The Company: WhiteSource helps businesses all over the world develop more secure software. We are a fast-growing company that is recognized as a market leader in the fastest growing market segment in all of security — application security. We have offices in Boston and Tel-Aviv as well as employees working from home all over the globe. WhiteSource strives for a great culture that is employee-centric, inclusive, and engaging. WhiteSource is a company that lives by its values:

  • We are Passionate about excellence
  • We see the world from the Customer Perspective
  • We are Better Together

Our WhiteSource Technical Support team continues to expand. We are looking for a junior engineer who is eager to get immersed in the world of security and compliance associated with the use of open-source and closed-source software, specifically in the Software Composition Analysis (SCA) and Static Application Security Testing (SAST) fields. The ideal candidate is innately curious, has excellent communication skills, and has a high aptitude for quickly learning new leading-edge technologies used in today’s SDLC practices. If you are excited about the idea of learning how software security vulnerabilities are found, reported, and remediated in today’s world of software development, as well as experiencing hands-on a multitude of cutting-edge tools including software package managers, source code management (SCM) systems, CI/CD solutions, containers, orchestration and more, this is the job for you! 

Location: United States (Home Office)

In this role, you will be performing initial technical analysis and first response to incoming customer issues which involves technical troubleshooting, issue replication and solution/workaround recommendations. You will be escalating complex issues to senior staff via smart routing and case re-assignment. In addition, the role entails providing prompt and accurate support to customers reaching out to us from the WhiteSource application interface via our integrated chat solution. As the first point of contact, The Frontline Support Engineer has a privileged and essential role in delivering an impactful and memorable experience to our customers.

Required Qualifications:

  • Bachelor’s Degree in an IT-related field or 2+ Years in an IT frontline customer-facing Support role
  • Knowledge or exposure to programming environments – not necessarily as a developer (e.g. Java, Python, JavaScript, C#, etc.)
  • Basic understanding of cloud environments (AWS, MS Azure)
  • Familiar with various operating systems (e.g. Windows, Linux, OS X)
  • Excellent analytical and problem-solving skills 
  • Outstanding communications skills in English (written and verbal)

Considered a plus:

  • Experience with SDLC and DevOps tools (e.g. GitHub, Azure DevOps, Jenkins)
  • Familiarity with containerization (e.g. Docker, Kubernetes, OpenShift, etc.)
  • Experience with ticketing systems (e.g. Salesforce, Jira)
  • Experience providing support via a chat system
  • Knowledge or exposure to Databases and SQL queries

The Benefits: WhiteSource lives out its employee-centric culture by providing comprehensive benefits to its employees:

  • Affordable Health Insurances (8 plans to choose from), Dental and Vision
  • Generous PTO
  • 401k with company match
  • Equity
  • Paid Parental Leave
  • Monthly Work from Home Allowance

WhiteSource is an EEO Employer.