The Company: WhiteSource helps businesses all over the world develop more secure software. We are a fast-growing company that is recognized as a market leader in the fastest growing market segment in all of security — application security. We have offices in Boston and Tel-Aviv as well as employees working from home all over the globe. WhiteSource strives for a great culture that is employee-centric, inclusive, and engaging. WhiteSource is a company that lives by its values:
Our WhiteSource Technical Support team continues to expand. We are looking for a junior engineer who is eager to get immersed in the world of security and compliance associated with the use of open-source and closed-source software, specifically in the Software Composition Analysis (SCA) and Static Application Security Testing (SAST) fields. The ideal candidate is innately curious, has excellent communication skills, and has a high aptitude for quickly learning new leading-edge technologies used in today’s SDLC practices. If you are excited about the idea of learning how software security vulnerabilities are found, reported, and remediated in today’s world of software development, as well as experiencing hands-on a multitude of cutting-edge tools including software package managers, source code management (SCM) systems, CI/CD solutions, containers, orchestration and more, this is the job for you!
Location: United States (Home Office)
In this role, you will be performing initial technical analysis and first response to incoming customer issues which involves technical troubleshooting, issue replication and solution/workaround recommendations. You will be escalating complex issues to senior staff via smart routing and case re-assignment. In addition, the role entails providing prompt and accurate support to customers reaching out to us from the WhiteSource application interface via our integrated chat solution. As the first point of contact, The Frontline Support Engineer has a privileged and essential role in delivering an impactful and memorable experience to our customers.
Considered a plus:
The Benefits: WhiteSource lives out its employee-centric culture by providing comprehensive benefits to its employees:
WhiteSource is an EEO Employer.